Modern CCM platforms aim to provide insurers with an integrated, low-code environment to orchestrate personalized, compliant communications across multiple channels and lines of business. The market for insurers continues to evolve rapidly to meet changing customer expectations and business needs; many solutions are expanding beyond print/digital output to interactive channels like video and chatbots.

This report provides an overview of leading CCM solutions tailored to serve the insurance industry across lines in the P/C and L/A/B markets, examining each vendor’s market footprint, notable capabilities and differentiators, implementation requirements, support models, and partnership ecosystems. It is based on interviews with and requests for information from prominent providers, conversations with industry CIOs about technology needs and market gaps, and secondary research across public domain sources such as vendor websites and press releases.

This report profiles the following vendors: Cincom, GhostDraft, Messagepoint, OpenText, Oracle, Precisely, Quadient, and Smart Communications.

Clients of Datos Insights’ Life, Annuities, & Benefits or Property & Casualty service can download this report.

This report mentions Cincom, GhostDraft, Messagepoint, OpenText, Oracle, Precisely, Quadient, and Smart Communications.