Emerging technologies, such as the Internet of Things (IoT) and wearables, are playing a greater role in workers’ compensation, but insurers are still focusing on replacing core claims and policy administration systems and improving agent and policyholder portal functionality. They are also prioritizing AI, business intelligence, predictive analytics, and document management upgrades.

This report provides an overview of workers’ compensation insurer business and technology issues, data about the marketplace, and 13 examples of recent insurer technology investments. It is part of a series on key business and technology trends in specific lines of business in the U.S. insurance industry. These reports draw from the expertise of Datos Insights’ staff, conversations with Datos Insights’ clients and Insurance Technology Research Council members, and a review of secondary published sources.

Clients of Datos Insights’ Property & Casualty service can download this report.

This report mentions Adriot General Agency, AF Group, AgentSync, Alaska Timber Insurance Exchange, AmeriTrust, AmFed National Insurance Company, AmTrust, Amynta Group, Applied Underwriters, Ascot Group, AXA XL, Clearpath Specialty Insurance Company, CNA Financial, Copperpoint Mutual, Enstar Group, Foresight, the Hanover, Harford Mutual, the Idaho State Insurance Fund (SIF), James River Insurance, Jopari Solutions, Kentucky Employers’ Mutual Insurance, MEMIC, Nationwide, Omaha National Casualty Company, One Inc., Origami Risk, PetroSure, QBE North America, Salesforce, Sapiens, Saskatchewan Workers’ Compensation Board, Selective Insurance Group, Sentry Insurance, Service Insurance Companies, Shepherd, SFM Mutual Insurance Company, Silverline, Smart Communications, StarStone, Trean, TuMeke, Voxel, and Workplace Safety and Insurance Board.