Emerging technologies, such as the Internet of Things (IoT) and wearables, are playing a greater role in workers’ compensation, but insurers are still focusing on replacing core claims and policy administration systems and improving agent and policyholder portal functionality. They are also prioritizing AI, business intelligence, predictive analytics, and document management upgrades.
This report provides an overview of workers’ compensation insurer business and technology issues, data about the marketplace, and 13 examples of recent insurer technology investments. It is part of a series on key business and technology trends in specific lines of business in the U.S. insurance industry. These reports draw from the expertise of Datos Insights’ staff, conversations with Datos Insights’ clients and Insurance Technology Research Council members, and a review of secondary published sources.
Clients of Datos Insights’ Property & Casualty service can download this report.
This report mentions Adriot General Agency, AF Group, AgentSync, Alaska Timber Insurance Exchange, AmeriTrust, AmFed National Insurance Company, AmTrust, Amynta Group, Applied Underwriters, Ascot Group, AXA XL, Clearpath Specialty Insurance Company, CNA Financial, Copperpoint Mutual, Enstar Group, Foresight, the Hanover, Harford Mutual, the Idaho State Insurance Fund (SIF), James River Insurance, Jopari Solutions, Kentucky Employers’ Mutual Insurance, MEMIC, Nationwide, Omaha National Casualty Company, One Inc., Origami Risk, PetroSure, QBE North America, Salesforce, Sapiens, Saskatchewan Workers’ Compensation Board, Selective Insurance Group, Sentry Insurance, Service Insurance Companies, Shepherd, SFM Mutual Insurance Company, Silverline, Smart Communications, StarStone, Trean, TuMeke, Voxel, and Workplace Safety and Insurance Board.
About the Author
![Tim Baum](https://datos-insights.com/wp-content/uploads/2024/03/Timothy-Baum-thumbnail-1-300x161.jpg)
Tim Baum
Tim Baum is a seasoned technology executive with a history of leading both startups and large corporations in delivering complex strategic technology programs for business transformation. Tim started his career in the dBase development team at Ashton-Tate. After starting a technology services firm in 1998, Tim went on to work for several technology and financial firms, including serving as Vice...
Other Authors
![Steven Kaye](https://datos-insights.com/wp-content/uploads/2023/05/Steven-Kaye-300x162.jpg)
Steven Kaye
Steven Kaye is Head of Knowledge Management at Datos Insights, and lead editor of the firm’s Business and Technology Trends in Insurance series. He has managed a wide range of research projects since joining the firm in 2008. Previously, Steven worked for Accenture as an insurance researcher focused on the U.S. life and property/casualty markets. He also served in both knowledge management...
![Deb Zawisza](https://datos-insights.com/wp-content/uploads/2023/05/Bio_Deb-Zawisza-300x162.jpg)
Deb Zawisza
Deb Zawisza is a Senior Principal at Datos Insights. She has expertise in insurance technology leadership and transformation with over 30 years of experience. Prior to joining the firm, Deb was SVP/CIO for Claims/Loss Control at Travelers Insurance, leading core system modernization, expansion of data and analytic capabilities, Agile transformation, and digital initiatives related to property/casualty claims across all lines...