Branch Transformation: Knocking the Brick off the Mortar

FIs should look at the branch’s physical format as well as at technology that can augment the in-person experience.

Boston, January 29, 2019 – Now that consumers increasingly turn to digital for their everyday banking channels, financial institutions must revisit the role the branch will play in the future. Can FIs both provide insight and advice via digital channels and complement the digital experience by focusing on the right branch interactions?

This report explores how FIs are approaching their branch transformation strategy and what bank executives should think about as they shape their strategies. It contains analysis from 23 in-depth Aite Group interviews conducted from September to December 2018 with senior executives at banks, vendors, and consulting firms from various parts of the world.

This 29-page Impact Note contains 15 figures and seven tables. Clients of Aite Group’s Retail Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.

This report mentions ATB Financial, Accenture, Avoka, Bank of America, Backbase, BankSight, Bonsey Design, Bottomline Technologies, Brighterion, Capital One, Chase, ChexSystems, China Construction Bank, Codigo, COCC, CO-OP Financial Services, CoreLogic, CPI Card Group, CRMNEXT, CSI, CU Direct, DataVisor, DBS, Delvinia, D+H, Diebold Nixdorf, Digital Onboarding, Dinn, Ditroen, Entrust Datacard, Equifax, Experian, FaceMe, Feature Analytics, Featurespace, Feedzai, FICO, Finastra, Finicity, FIS, Fiserv, Fujitsu, Gimbal by Qualcomm, Gemalto, Gro Solutions, HSBC, Halifax, Hyland, IBM, ID Analytics, Infosys Technologies LTD, Image 4, InLighten, Intellect Design Arena, iSoft, Jack Henry & Associates, JohnRyan, Kane Graphical, KeyBank, Kiosk & Display,, LabWerk, LaMacchia Group, LexisNexis Risk Solutions, Lexmark, Meridian Link, MicroBilt, Microsoft, Misys, Nautilus Hyosung, nCino, NCR, Newgen, Oberthur Technologies, Oracle, Onyx Beacon, PNC, Pitney Bowes, Q2 Software Inc., Reply, Risk Ident, Royal Bank of Canada, Salesforce, SAP, SAS, Simility, SoftBank, Soul Machines, Stelmark, Tata Consultancy, Temenos Group SA, Terafina, ThetaRay, Total Tool, TransUnion, TruBeacon, Umpqua, Union Bank of the Philippines, VantageScore, Wipro, Zenmonics Inc., Zero-In, and Zoot Enterprises.

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