Artificial Intelligence Use Cases in Insurance


August 2020 – This report outlines 40 insurance industry use cases for artificial intelligence, and helps insurers differentiate between AI-related platforms and applications.

Artificial intelligence, or AI, is a broad term that covers technology allowing computers to perform tasks that have typically required human intelligence to accomplish. This technology can be divided into four major categories: machine learning, image recognition, audio recognition, and text recognition. Each of these categories has a set of secondary technology applications.

This brief explains the four AI categories, provides details on their secondary technology applications, and lists out 40 insurance industry use cases. Insurers with AI innovation projects can start with this report to understand the technology and identify potential use cases to deliver.

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