February 15, 2022 –Electronic bill payment and presentment (EBPP) capabilities are delivered with two different models: biller direct, which is electronic billing and payment offered by a company that bills consumers, and bill-consolidator, which is a model that allows consumers to pay bills to many billers from one portal such as a bank or third-party bill payment service. EBPP has long been an important solution for billers looking to simplify bill payment for customers, streamline operations, and drive customer engagement. Today, it is a key cornerstone for providing a superior customer experience. This Impact Report is an evaluation of vendors that provide biller direct services and software.

Leveraging the Aite Matrix, a proprietary Aite-Novarica Group vendor assessment framework, this Impact Report evaluates the overall competitive position of nine EBPP vendors, focusing on vendor stability, client strength, product features, and client services. This report profiles ACI Worldwide, Alacriti, Aliaswire, FIS, Fiserv, KUBRA, Paymentus, PayNearMe, and Transactis (a Mastercard company).

This 130-page Impact Report contains 20 figures and 38 tables. Clients of Aite-Novarica Group’s Retail Banking & Payments service can download this report and the corresponding charts.

This report mentions ACI Worldwide, Alacriti, Aliaswire, Amazon, American Family, BillGo, BillingTree, Billtrust, BlytzPay, Canam Steel, CapitalOne, Comerica, County of Los Angeles, Dade Systems, Dominion Energy, Drive Time, Eversource, Excelon, Farmer’s Insurance, Fifth-Third Bank, FIS, Fiserv, Georgia Power, Grameen America, High Radius, Internal Revenue Service, InvoiceCloud, John Hancock, KUBRA, Liberty Mutual Insurance, Mastercard, Miami-Dade County, Mint.com, Mitsubishi, Mountain America Credit Union, MyCheckFree.com, National Grid, NCR, New York Life Insurance, Nissan, Ohio Mutual Insurance, Oklahoma Wesleyan University, OneMain Financial, Opportun, Paymentech, Paymentus, PayNearMe, PayPal, PNC Bank, Point and Pay, Pulte Mortgage, QuickBooks, Repay, Santander, Solano County, California, Southwest Gas, State of California, Stripe, SWBC, TDBank, Technology Credit Union, Transactis, Uber, United Auto Credit, U.S. Bank, Veridian Credit Union, VPS, WageWorks, Wells Fargo, Westlake Financial, and Wyndam Vacation Rentals.