Account Takeover and the Contact Center in Life and Annuities


September 2019 – Fraudulent attempts to take over annuity and life account balances are plaguing the insurance industry as assets in these accounts continue to grow significantly. Other financial institutions, like banks and investment houses, have been diligently implementing security and identity validation techniques. Insurers should follow their lead; they need to arm their contact center representatives with more than training as digital interactions and fraud attempts grow in frequency and sophistication.

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