2020 Small Commercial Insurance Carrier Performance: An Agent Survey

Carriers must perform well in the areas most important to agents—the primary distribution channel for small-business insurance.

Boston, October 1, 2020 – The small commercial insurance market segment is going to be under greater pressure in the near future as some small businesses close and those that remain open operate under more constrained circumstances. As small-business owners try to navigate these challenging times, it is likely that agents can be a strong partner in helping them secure the best coverage at the best price. Should carriers pay more attention to what agents are saying about their performance?

This report showcases the findings from a survey of 56 independent and captive small commercial insurance agents in the United States that Aite Group conducted with the assistance of Competiscan, a Chicago-based firm that interacts heavily with agents to aggregate carrier marketing material, from March to May 2020. It endeavors to gauge agents’ opinions on how their carriers perform on various functions and how those opinions influence where agents place their business.

This 78-page Impact Report contains 65 figures and 20 tables. Clients of Aite Group’s P&C Insurance service can download this report, the corresponding charts, and the Executive Impact Deck.

This report mentions Acuity, AIG, Allstate, American Family, American Financial, AmTrust Group, Assurant, Auto-Owners, Berkshire Hathaway, Chubb Ltd., Cincinnati, CAN, Employers’ Mutual, Erie Insurance, Farmers Insurance Group, Hamilton, Hanover, Hiscox, Liberty Mutual, Nationwide, Progressive, QBE, Selective, Sentry, State Auto, State Farm, The Hartford, Tokio Marine Holdings, Travelers, USAA, W. R. Berkley, XL Group, and Zurich Insurance Group.

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