10 Best Practices for Achieving a Successful Client Conversion Experience

While no conversion is perfect, banks can take steps to minimize their risk and ensure greater success.

Boston, May 25, 2021 –While digital transformation started long before the onset of the COVID-19 pandemic, its occurrence has increased the urgency for change and placed a spotlight on the inefficiencies and shortcomings of older platforms. Banks are quickly finding that while rolling out the right technology is important, providing the right customer experience during conversion is equally critical. Properly planned and implemented technology conversions improve client retention, cross-sell opportunities, and relationships, and therefore deliver a more positive outcome for both the bank and its customers.  

This Impact Report analyzes what banks can expect as they prepare for a conversion and recommends best practices and lessons learned by banks and individuals that have been through this process. This report was commissioned by Go-Live Faster and independently authored by Aite Group. Interviews were conducted with three senior executive bankers and two fintech company senior executives with collective experience of hundreds of digital banking conversions. This report also leverages the expertise of the author and feedback shared during ongoing conversations on this critical topic.  

This 15-page Impact Report contains three figures. Clients of Aite Group’s Wholesale Banking & Payments service can download this report, the corresponding charts, and the Executive Impact Deck.

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