76% of online payments are made on biller websites—a trend that continues to gain traction year over year

Electronic bill payment and presentment (EBPP) has long been an important solution for billers looking to simplify bill payment for customers, streamline operations, and drive customer engagement, and today it is a cornerstone for providing a superior customer experience. Biller direct EBPP capabilities include electronic billing and payment offered by a company that bills consumers.

In a new Impact Report, Aite Matrix: Biller Direct EBPP Solutions, research and advisory firm Aite-Novarica Group leverages the Aite Matrix, a proprietary Aite-Novarica Group vendor assessment framework, to evaluate the overall competitive position of nine biller direct EBPP vendors, focusing on vendor stability, client strength, product features, and client services. This report profiles ACI Worldwide, Alacriti, Aliaswire, FIS, Fiserv, Kubra, Paymentus, Paynearme, and Transactis.

“The biller direct EBPP space is competitive with new players emerging consistently,” said Talie Baker, Strategic Advisor at Aite-Novarica Group. “Buyers’ most critical purchasing factor is the perceived level of service and support to be provided by the vendor and a consistent level of excellence must resonate at all levels of the organization and across all touch points.”

“Clients also expect solutions with next generation capabilities,” adds David Albertazzi, Director of Retail Banking & Payments and contributing author of the new report. “Vendors must remain focused on innovation and must execute a leading-edge payments vision to attract and retain customers for the long haul.”

A preview of the report is available online, and desk copies are available to qualified media. Please contact [email protected] or call Kaitlyn Labbe at +1.857.327.9442 for more information.

About Aite-Novarica Group:
Aite-Novarica Group is an advisory firm providing mission-critical insights on technology, regulations, strategy, and operations to hundreds of banks, insurers, payments providers, and investment firms—as well as the technology and service providers that support them. Comprising former senior technology, strategy, and operations executives as well as experienced researchers and consultants, our experts provide actionable advice to our client base, leveraging deep insights developed via our extensive network of clients and other industry contacts. Visit us on the web and connect with us on Twitter and LinkedIn.

Press Contact:
Kaitlyn Labbe
Public Relations
+1.857.327.9442
[email protected]