Mobile-first experiences are reshaping how consumers choose, activate, and use their payment cards. For banks and credit unions, however, simply offering a digital card is no longer enough. The greater opportunity is to turn digital issuance into a strategic advantage that strengthens the cardholder relationship, accelerates time to first use, and helps the institution’s card become the preferred payment choice. In this webinar, our Strategic Advisor David Shipper will join Nak Koh of Entrust to examine the changing expectations of North American cardholders and what they mean for financial institutions’ card strategies. The discussion will explore how issuers can move beyond fragmented digital features to deliver a secure, connected card experience across mobile and web channels, including immediate card access, wallet provisioning, digital self-service, and emerging payment experiences. Attendees will learn how to evaluate their current digital card maturity, reduce friction across the cardholder journey, and build a practical modernization roadmap that supports stronger activation, engagement, operational efficiency, and long-term competitiveness.
