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The categories for consideration under the Impact Awards in Commercial Banking are:
See below for additional information to the specific Commercial Banking categories
1. Artificial Intelligence and/or Advanced Analytics: Initiatives leading to improvements in information dissemination and business intelligence for the bank or its customers.
2. Customer Experience: Initiatives leading to improvements in ways customers interact with financial institutions and their services, including improvements to look and feel, ease of use, and/or site navigation.
3. Digital Channel Capabilities: Initiatives that better leverage various digital channels to meet customer needs and that focus on new capabilities within the online and mobile channels.
4. Operational Efficiency: Initiatives leading to improvements in operational processes, often through automation and enhanced workflow.
5. Product Development: Initiatives leading to development of new products or services that can help financial institutions capture greenfield opportunities.