April 2019 – Insurers are increasingly interested in chatbots for call centers and self-service portals, as an opportunity for a low-cost, low-touch, modern channel. As the technology continues to mature, both tech giants and startups are trying to gain a foothold in the space.
This report provides an overview of insurance use cases, the state of chat technology, its intersection with artificial intelligence, and managing potential customer concerns. It also provides brief profiles of insurance-focused providers including Elafris, Hi Marley, LeO, Spixii and others including Avaamo, Glib.ai, IBM Watson, Interactions, Pypestream, Rozie AI, Sentimer, SmallTalk.Agency, and [x]cube LABS.
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