Retail Bank Transformation Americas

Leveraging Technology to Power Customer-Centric Growth

June 8-9, 2026 | CHARLOTTE, NC

The rate tailwind is gone. What comes next?

For three years, rising rates did the heavy lifting in driving revenue growth. As that era ends, growing fee income means deepening relationships, monetizing data, and expanding into wealth, payments, and small business. Most banks aren’t ready for that shift. This is where retail banking leaders come to work through it.

Why Attend RBT Americas?

Datos Insights brings together 200+ senior executives from banks and credit unions — heads of digital, branch, strategy, innovation, payments, and small business — for two focused days of proprietary research, peer roundtables, and candid conversation about what’s actually moving the needle.

Don’t take our  word for it! Our attendees say it best: 

“We all have access to a lot of information, and the chatbot has put it on steroids… But no chatbot is going to give you this perspective.”

– Lekha Banerjee, SVP, Head of Enterprise Data & Analytics, Truist

Insights that drive growth.

Banks hold something genuinely irreplaceable that fintechs have spent years trying to replicate: deep, trusted relationships with millions of customers built over decades.

The challenge is that the tools required to monetize those relationships are exactly the tools that erode trust when deployed badly. The executives who figure out how to strike that balance will redefine what retail banking looks like.

What you'll take back to the office

Two days of proprietary research, peer roundtables, and direct conversation with executives and innovators who are actually moving the needle.

Cutting-Edge Data

Gain exclusive access to proprietary Datos Insights’ research you won’t find anywhere else on consumer financial behavior, digital payments, branch transformation, self-service, and more.

Peer Validation

Increase your confidence with a gut check from trusted peers. Leverage our app to find attendees who share your priorities and sponsors who could meet your needs.

Proven Successes

Discover how industry leaders and innovators are navigating the evolving landscape, learn which strategies have proven effective, and take home ideas to apply at your bank.

Real-time Insights

Participate in live polling and sentiment measurement throughout the event. Receive a summary of the data and discussion highlights afterwards.

Expert Outlook

Access forward-looking perspectives on regulatory reforms, compliance requirements, and mandates to prepare for potential shifts.

Essential conversations.

 Our agenda addresses three critical areas where banks cannot afford to take a “wait and see” approach:

Technology & Innovation: From Legacy to Growth Platform

How do you move AI strategy from experimentation to execution?

What does it take to win — and keep — customers at digital onboarding?

How are leading banks designing fintech partnerships that drive innovation without introducing unacceptable risk?

Customer Experience: Balancing Trust and Personalization

How do you deliver hyper-personalized experiences without eroding the trust that makes your customer relationships worth having?

Small business customers want consumer-grade digital experiences with commercial-grade capabilities — how do leading banks close that gap?

As branches evolve from transaction centers to advisory hubs, how do you balance automation with human expertise?

Market Insights: Threats, Mandates, and Market Shifts

How do you balance AI-powered fraud detection with the frictionless experience customers expect?

What does Section 1033 and open banking mean for your competitive position?

How do leading institutions use fraud prevention as a trust-building tool rather than just a cost center?

What's new this year?

RBTA Audience detail

Innovation Showcase

Discover solutions built for the challenges you’re facing. A curated slate of pre-vetted fintechs aligned to conference themes, with Datos-led Q&As spotlighting what makes each relevant to your strategy. Then explore demos and have in-depth conversations at your own pace.

Datos conference panel

Small Business Banking Coverage

For the first time, dedicated focus on serving small business customers through retail channels—addressing the unique needs of this critical segment.

Dynamic Content Formats

Shorter, focused panels organized into content blocks deliver faster-paced coverage of critical topics. Get broader exposure to emerging strategies and ideas without committing to lengthy single sessions—more insights, less time per topic.

Who attends RBT Americas?

Retail Bank Transformation Americas attracts a diverse group of industry leaders and innovators, including:

Retail Banking Executives in Branch, Digital, Small Business, Self-Service, and Strategy

Industry Experts and Advisors

Technology and Solution Providers

Join executives from some of these fantastic organizations.

TIAA logo

“The magic isn’t just the presentations or what you get, it’s the networking and the ability to follow up or have that hallway conversation to understand deeper on some things you may be working on.”

Jason Fuhrer

SVP, Strategy Leader, WesBanco

Plan your visit.

Jump into the future with Retail Bank Transformation Americas 2026.

01

Venue

Retail Bank Transformation Americas will be held at the Charlotte Convention Center. 

501 S College St 
Charlotte, NC 28202 

 

02

Hotel

Use this link for a 15% off discount at the Hilton Charlotte Uptown (2-min walk to the Convention Center)


These alternative hotel options are also close the Convention Center. We recommend booking as soon as possible as rooms will sell out.

The Westin Charlotte-0.1 miles 

JW Marriott Charlotte-0.1 miles 

Embassy Suites by Hilton Charlotte Uptown-0.2 miles 

03

Transportation

Charlotte Douglas International Airport-30 minutes

An experience like no other.

What if just one event in 2026 could ensure your company makes the short list?

Become a sponsor and connect your team with the decision-makers who will drive your growth.

Our sponsorship offerings provide multiple ways to engage with attendees, influence their perspectives, and enhance your brand visibility. Choose a single sponsorship or combine options to create a customized package that fits your priorities and budget.