Raiffeisen Bank International and Nationwide Building Society lead keynotes at the November 17 to 18 conference at the Park Plaza London Riverbank

LONDON, November 9, 2026. Retail banking leaders from around the world will meet in London at Retail Bank Transformation Europe this month to address questions every bank now faces: how do you maintain the primary relationship when customers spread their business across many providers, and what is the branch for when many journeys start digitally?

The conference brings together over 250 senior executives from banks, regulators and technology providers, with more than 20 sessions covering payments, branch strategy, fraud, cash access and regulation.

Karoly Treso, Group Integrated Channels Lead at Raiffeisen Bank International AG, opens day one with a keynote on building a bank-wide growth engine. Oliver Fordham, Head of Conversational Banking at Nationwide Building Society, closes the program by exploring whether channel success should be measured by trust as well as profit.

Critical Questions Driving the Agenda

Sessions are built around urgent challenges facing the industry, equipping attendees with practical insights for their 2027 planning and investment decisions.

• Generative AI: Is it delivering returns beyond the pilot stage, and what will it take to get there?
• The future of the branch: What should a branch do now, and who should staff it?
• Primacy: With high street banks holding 83% of U.K. primary relationships but only 26% of new account openers choosing their existing bank, how can banks earn back daily engagement?
• Self-service: Can self-service networks justify their cost as cash use falls?
• AI accountability: Who is accountable when AI agents make payments on a customer’s behalf?
• Regulation: How can banks meet DORA, PSD3 and Consumer Duty requirements without stalling transformation?

Lessons From the Front Line

Retail banking leaders share their stories, such as Komerční banka, which cut its product range from 598 to 31 and lifted end-to-end digital sales from under 5% to 55%. Bank of Georgia put crypto trading inside an app its 1.9 million customers already trust. In between, a live tabletop exercise puts attendees inside a compliance breach, where they decide in real time whether and when to tell the regulator.

“Banks have spent a decade digitizing the straightforward journeys. The harder questions are where the branch fits, how banks keep the primary relationship and how they stay at the center of the customer experience. This conference is where those answers are being worked out together,” said Matthew Kamisher-Koch, UK Commercial Director for Datos Insights.

Speakers also include Amelia Stewart and Richard Talbot, NatWest; Johnny Mattocks, Lloyds Banking Group; Marie Meehan, Bank of Ireland; Max Herzog, Commerzbank AG; Jana Švábenská, Komerční banka; Angeliki Ksona, National Bank of Greece; and Peter Michael Seitz, Erste Bank.

Event Details

Retail Bank Transformation Europe 2026
Dates: November 17 to 18, 2026
Venue: Park Plaza London Riverbank, 18 Albert Embankment, London
Organizer: Datos Insights
Admission: Complimentary for qualified participants from financial institutions; tickets available for purchase for attendees from other institution types
Website: datos-insights.com/events/conferences/rbteu26/

 

About Datos Insights 

Datos Insights is the leading research and advisory partner to the banking, insurance, and securities industries — both the financial services firms and the technology providers that serve them. 

In an era of rapid change, Datos Insights empowers firms across the financial services ecosystem to make high-stakes decisions with confidence and speed. Its distinctive combination of expert advice, proprietary data, and community provides actionable insights that enable clients to accelerate critical initiatives, inspire decisive action, and de-risk strategic investments to achieve faster, bolder transformation.